Effective Date: 2/12/2025

Welcome to Spice Gate! These Terms and Conditions govern the use of our website, services, and any transactions made through our platform. By accessing or using Spice Gate, you agree to be bound by these terms. Please read them carefully.

1. General Overview

Spice Gate provides high-quality spices, custom blends, wholesale distribution, and private label services. These terms apply to all users, including customers, businesses, and visitors of our site.

• These Terms form a legally binding agreement between Spice Gate and the user.
• By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into contracts.
• We reserve the right to modify these Terms at any time. Updates will be posted on this page.

2. Account Registration & Security

To access certain services, you may be required to create an account.

• Users must provide accurate and complete information.
• You are responsible for maintaining the security of your account, including login credentials.
• Any unauthorized use of your account should be reported immediately.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. Product Information & Pricing

Spice Gate is committed to providing high-quality, fresh, and authentic spices.

• Product descriptions, prices, and availability are subject to change without notice.
• While we strive for accuracy, errors in pricing or descriptions may occur. In such cases, we reserve the right to correct the error or cancel affected orders.
• All prices listed are in U.S. dollars (USD) and may include applicable taxes and shipping costs.

4. Orders & Payments

By placing an order, you agree to the following conditions:

• Orders are subject to acceptance and availability.
• We accept major credit cards, debit cards, and other secure payment methods.
• Payment must be completed at the time of purchase. Orders will not be processed without full payment.
• In the event of payment failure, we reserve the right to cancel the order.

5. Shipping & Delivery

Spice Gate ships across the United States with fast and reliable service.

• Processing Time: Orders are typically processed within 1-2 business days.
• Delivery Time: Standard shipping takes 3-7 business days, depending on location.
• Tracking: Customers will receive tracking details upon shipment.
• Delays: We are not responsible for delays caused by carriers, weather conditions, or other external factors.
• Failed Deliveries: If an order is returned due to incorrect address details, the customer may be responsible for reshipping fees.

6. Returns & Refunds

Your satisfaction is our priority. If you’re not happy with your purchase, please review our return policy:

• Eligible Returns: Unopened and unused products may be returned within 14 days of receipt.
• Non-Returnable Items: Custom blends and bulk orders are final sale.
• Refund Processing: Refunds are issued within 5-7 business days after receiving the returned item.
• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

To initiate a return, contact [email protected].

7. Custom Blends & Private Label Services

For businesses or individuals interested in custom spice blends or private label branding, the following terms apply:

• Custom blends require a minimum order quantity (MOQ) and may have extended processing times.
• Private label services require branding approval before production.
• Due to the nature of these services, custom orders are final sale and cannot be returned or refunded.

For inquiries, please contact our team at [email protected].

8. Intellectual Property

All content on this website, including images, text, logos, and product descriptions, is the property of Spice Gate or its licensors.

• You may not copy, distribute, or reproduce any content without written permission.
• Any unauthorized use of our intellectual property will be subject to legal action.

9. Acceptable Use Policy

To maintain a safe and respectful environment, users must agree to:

Use our services for lawful purposes only.
Not engage in fraudulent transactions or misuse payment methods.
Not attempt to access unauthorized areas of the website.
Not interfere with the website’s functionality through hacking, scraping, or malicious activities.

Violations of this policy may result in account termination or legal action.

10. Limitation of Liability

• Spice Gate is not responsible for any damages, loss of profit, or indirect losses resulting from the use of our products or services.
• We do not guarantee that the website will be free from errors, downtime, or technical issues.
• Our liability shall not exceed the total cost of your purchase.

11. Governing Law & Disputes

These Terms are governed by the laws of the United States and the State of Michigan.

• Any disputes arising from these Terms shall be resolved through negotiation.
• If necessary, disputes will be handled in Michigan courts.

12. Contact Information

If you have any questions regarding these Terms, please reach out to us:

Email: [email protected]
Address: 32817 ManorPark, Garden City, MI 48135 USA
Phone: +1 (248) 892 1593